Irrespective of the fact that the hosting service supplied by the different companies is virtually the same, every provider has got a customized platform with its own tweaks and ways to carry out given procedures. This is why, an in-depth knowledge base will be very useful both for people with no previous experience and for technically experienced individuals who will at some point discover how particular procedures are carried out, but will waste precious time meanwhile. The aim of such a knowledge base is to make the hosting service quick and simple to use, sparing users loads of time and efforts. The consequence is happier clients, as they can quickly find the information they’re searching for, and significantly less work for the technical support staff representatives, because typically the vast majority of the inquiries and difficulties that customers have got are already enumerated in the knowledge base. On the condition that the articles are expertly written and cover more topics, you’ll be able to learn more not only about your own account, but also about the hosting service in general.

Extensive Online Documentation in Shared Web Hosting

If you’ve bought your first shared web hosting account from our company or have transferred your site over to us, you’ll grow familiar with our services and our custom-built Hepsia hosting Control Panel in no time thanks to the fact that we have prepared an exhaustive online knowledge base where you can find all the info that you could ever need – both general info in regards to the web hosting service as a whole and more specific info about the separate features that you can use and the obstacles that you might face. The articles themselves are available in two places. The entire article list can be accessed via the Control Panel’s Help section. You can access articles that are dedicated to the different features in every Control Panel section as well. You can discover how to accomplish just about everything, from creating an .htaccess configuration file to administering a mailing list, and all the articles offer exhaustive instructions, so you’ll never get baffled due to an ambiguous text. Needless to say, if you experience a more specific obstacle and you don’t find a solution in our knowledge base, you can contact our client service staff members 24x7x365.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers come with an extensive article repository where you can find any info that you may require about our web hosting services or about the Hepsia hosting Control Panel that we use. We have compiled it based on the feedback that we have acquired from our clients over the years and, hence, our articles cover specific problems that you might experience and include the very best way to rectify them, for instance receiving a 500 Internal Server Error message or not being able to send email messages from your desktop PC although you have the right settings. The articles are available in each section of the Control Panel and you can access them at any moment. They can help you heighten your knowledge not only about our platform, but also about the web hosting realm in general, as they include in-depth instructions and general info such as what file permissions or cron jobs are.