A live chat is a real-time method of communication between a web hosting supplier's support crew and its customers. It's an efficient way to get some info about the website hosting services or have some problem resolved as you're speaking with a live agent. The benefits of using a real-time chat service rather than calling or opening a support ticket are the smaller chance of errors at the time you exchange data such as usernames or domain names, the quicker response time as the communication is live plus the fact that you don't have to stay on the chat constantly - you can do something different while the representative investigates the issue involved. What's more, you are able to connect with a live chat room from any computer that's connected to the world wide web, avoiding the phone costs that you will need to pay when you are calling to a different country.

Live Chat Support in Shared Web Hosting

Along with the phone and ticket support, we supply live chat support as well. You're able to get in touch with us every day, including weekends and holidays, and we can give you more information about the Linux shared web hosting that we provide if you are not among our customers yet, or about common and billing questions in case you already have an account. Although for strictly technical matters you'll need to open a trouble ticket to the technical assistance team, as such matters require additional time to be dealt with, you can still contact us on our live chat for some technical info. For instance, we can assist you to set up an e-mail address in your e-mail client or troubleshoot a number of issues, saving you a long time. Even if our telephone lines are already off for the day, you will be able to speak to a live person.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as a part of our services, so that whenever you have any questions about our semi-dedicated plans, you're able to get in touch with our customer care team whenever you need regardless if you've already acquired your account or not. In general, the chat service is for pre-sales, billing and basic questions and troubles, yet we can assist you with many tech questions too. We can help you select the best plan for your web sites if you do not have an account yet, we can reply any kind of billing questions or issues you may have or we can assist you with setting up your new e-mail address on your personal computer or smart phone - all this will be done in a timely manner as our live chat service is online all day long, every day. No matter when you want assistance, you'll be able to chat with a representative and save a lot of time.