One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from us, you can just forget about waiting for hours, or even a whole day, to receive a reply to an email or a technical support ticket. Regardless of when you get in touch with us, we will respond to you within sixty minutes max with any technical or pre-sales enquiries you may have. In fact, our actual reaction time rarely exceeds 20 to 30 minutes. Since we are at your service 24-7-365, you’ll always get support in a well-timed manner and we realize just how crucial that is in the electronic age. As soon as you contact us, we will reply to your inquiries. In case you bump into any technical issue, we’ll handle it for you, or we will provide you with all the needed information if there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Our support staff representatives are available all the time and they’ll reply to any ticket that you submit from your web hosting Control Panel within maximum one hour. The response time is guaranteed irrespective of whether you have a general enquiry in regards to your semi-dedicated server or you encounter some difficulty and you won’t have to wait even that long for most issues. Regardless of what the nature of the issue is or what time of day or night it is, we will be there to lend you a hand, as we are available 24-7 to take care of any general, technical or billing issue. If you get in touch with us about anything that is within our capacity, we’ll resolve it before we reply, which suggests that you will not have to wait around for hours or even days while the problem perseveres. In case there’s something that you need to do on your end, we will provide you with the required information – what possible solutions to try, what steps to take, etc.