If you have a site, a problem can always show up and it doesn’t automatically have to be related to the web hosting service. For example, something might go wrong when you bring a web app up to date or some vital data might be edited or erased by mistake. No matter what the nature of the problem is, you will have to get in touch with the respective help desk support team and request them to retrieve a backup or to assist you in resolving the problem that you are struggling with. How quickly they’ll do this will predetermine the length of time that your websites will be unreachable. For specific sites such as social networking websites or online shopping portals, an extended unreachability too often equals lost users and money. That being said, it’s rather important for you to use the services of a hosting company that offers not only a very good client care service, but also a timely one.

One-Hour Response Guarantee in Shared Web Hosting

With a shared web hosting from us, you can just forget about waiting for hours, or even a whole day, to receive a reply to an email or a technical support ticket. Regardless of when you get in touch with us, we will respond to you within sixty minutes max with any technical or pre-sales enquiries you may have. In fact, our actual reaction time rarely exceeds 20 to 30 minutes. Since we are at your service 24-7-365, you’ll always get support in a well-timed manner and we realize just how crucial that is in the electronic age. As soon as you contact us, we will reply to your inquiries. In case you bump into any technical issue, we’ll handle it for you, or we will provide you with all the needed information if there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Our support staff representatives are available all the time and they’ll reply to any ticket that you submit from your web hosting Control Panel within maximum one hour. The response time is guaranteed irrespective of whether you have a general enquiry in regards to your semi-dedicated server or you encounter some difficulty and you won’t have to wait even that long for most issues. Regardless of what the nature of the issue is or what time of day or night it is, we will be there to lend you a hand, as we are available 24-7 to take care of any general, technical or billing issue. If you get in touch with us about anything that is within our capacity, we’ll resolve it before we reply, which suggests that you will not have to wait around for hours or even days while the problem perseveres. In case there’s something that you need to do on your end, we will provide you with the required information – what possible solutions to try, what steps to take, etc.