Technical Support Channels
A One–Hour Ticket Response Time Guarantee
Each support request you submit to us will be replied to within maximum 60 min. If for any reason whatsoever your ticket or e–mail needs further assistance from an admin, we will without delay forward it and leave a note to let you know that your matter is being worked on. If you order the Optional Admin Services package, all of the services included there will be carried out at a time that suits you.
A Topflight Help Desk Service
- We will be online for you twenty–four–seven to respond to any enquiries that you may have about our Website Control Panel and any of the applications that we have preinstalled for your convenience on the server. In case you also need support handling server administration procedures, you can take a glimpse at our Optional Admin Services package, which includes data backup hard disk drive space, weekly Operating System updates, server monitoring and rebooting procedures, as well as troubleshooting and software installation procedures.
A User–Friendly Help Section
Our Website Control Panel has been installed by default for every dedicated web hosting plan. Among its characteristics is a rather useful integrated knowledge base that will guide you step by step on all the actions that you can perform. The majority of instructional articles also video versions that show all the operations that you can perform in a highly illustrative manner. You can find the help articles and the video tutorials in the top right corner of each Website Control Panel section.