Assistance Channels

  • 1 hour ticket response time

  • A one hour Inquiry Solution Guarantee

  • Each ticket you send to our customer support staff will be replied to in approximately 60 mins. The basic queries are going to be responded to asap. However, if the service question you have sent us requires aid from a certified admin technician, we’ll send the ticket to him and will let you know about the hold–off.

  • Top quality support service

  • Professional Client Assistance Service

  • Our client assist staff will be online for you 24/7/365 to to handle all support inquiry tickets that you send to us. We offer tech help and support for the apps that are pre–configured on your server. These include our custom built Website Control Panel, the preferred OS plus the server admin panel (depending on the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • Each section of the Website Control Panel that is provided absolutely free with your VPS offers you an internal knowledge base. You will see a collection of detailed how–to posts and a variety of step–by–step video tutorials that demonstrate all the basic web site management responsibilities. You can gain access to them by hitting the Help or Video keys in the upper right corner of each Control Panel section.